General Questions

What is included in your rental?

Saint Albans Rental Car is proud to offer these complimentary amenities with every rental vehicle:

• Pick-up and drop-off concierge service to your location upon request*

• Professionally detailed interiors, free of smoke and pet hair

• Seasonally appropriate tires, either all-season or snow tires

• 24-hour roadside assistance

• Unlimited mileage


*Pick-up and drop-off service currently available within an 80-mile radius of Saint Albans, VT.


Where is Saint Albans Rental Car located?

Saint Albans Rental Car currently has two locations in St. Albans, VT:


1) 701 Highgate Rd St. Albans, VT 05478 

2) 67 South Main Street St. Albans, VT 05478


Where do I park my personal vehicle while renting?

At our 67 SOUTH MAIN ST location, you may leave your car at our neighboring service parking lot located at 39 SOUTH MAIN ST. From our 701 HIGHGATE RD location, you may park your car outside the front gate of the dealership. Please make sure you are not blocking any other cars. If you're unsure of where to leave your car at either location, our Saint Albans Rental Car concierges will be happy to direct you to a good spot. Please be aware that we are not responsible for your car while it is here.


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Pricing & Payment

When is the payment due?

Payment for the rental itself will be charged on the day that your rental takes place. We require a valid credit card on file when you make your reservation, upon which a $400 damage hold will be placed. Any additional charges for gas or damages will be taken from your $400 damage hold after the rental is returned.


Why will a $400 hold be placed on my credit card?

We want to make sure the vehicle is returned in the same condition it was when you started your rental with us, and a $400 deposit ensures this. You can expect a clean, damage-free vehicle with a full tank of gas.


When will the $400 hold be released?

It depends on the type of card being used, but on average expect the $400 hold to be released between 7 and 30 days. If you’d like more information about this, contact your credit card company.


Can I use a debit card for the $400 security hold if I don't have a credit card?

No. Unfortunately the security hold will affect your bank account differently than it would a credit card. Please contact us at (802) 528-2200 with additional questions.


Do I need to refuel my rental before returning it?

Yes. All Saint Albans Rental Cars are handed off with a full tank of gas. If you drop off a vehicle without a full tank, you will be subject to a $150 flat refueling fee.


Is there a penalty for smoking or transporting a pet in the vehicle?

Yes. If any evidence of smoking or pets is found in the rental vehicle, you will be subject to a $300 cleaning fee based on the employee’s inspection.


How do the charges work?

Rentals are based on a 24 hour period. We understand traffic changes from day to day, and we offer a one-hour grace period to compensate. After that, Saint Albans Rental Car will charge you for an additional day’s rental.


Can I purchase insurance coverage from Saint Albans Rental Car?

No. We do not offer insurance coverage. You must provide proof of your own collision and full comprehensive insurance policy prior to a rental agreement being completed.


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Terms of Use

Am I allowed to take the rental out of state?

Yes, with some restrictions. You may take Saint Albans Rental Cars anywhere within New York and New England. You may not travel to Canada with the rental.


Can anyone else drive the vehicle?

Yes, eligible drivers may be added to your rental if they meet the age and insurance requirements.


Are members responsible for their rental car?

Yes, we expect our members to take care of Saint Albans Rental Cars as if they owned them. Please drive responsibly, keep the vehicle clean, and let us know of any minor dings or spills via the rental app or by giving us a call at (802) 528-2200.


What data does St Albans Rental collect?

We want to ensure the best service and safety for all our members. To do so, we keep track of various data points to record vehicle and driver history to ensure that the vehicles are properly maintained and driven responsibly. For more information on terms of use, please reference the Privacy Policy.


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Everyday Usage

​How well equipped are the vehicles?

Most vehicles are equipped with a mid to high-end trim package, but options vary by make, model, and specific vehicle. All Saint Albans Rental Car vehicles are also equipped with seasonally appropriate tires at no extra charge. We cannot guarantee the availability of certain vehicles or options.

 

What happens if my rental vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. Call the 24-hour roadside assistance number provided to you by your Saint Albans Rental Car concierge if something unforeseen occurs. Once you're in a safe place, please call us at 802-528-2200 to notify us and we will get you back on the road.

 

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties, and notify the police. Once the situation is stabilized, call the 24-hour roadside assistance number at (800) 444-4195, and then give us a call at (802) 528-2200.

 

What is the limit for miles?

None, all our rentals come with unlimited mileage at no extra charge!

 

What happens if I get a traffic ticket in my rental?

You are responsible for all violations incurred while using your rental. That includes, but is not limited to, traffic, parking, and toll violations. Please let us know if you have a pending violation.

 

Do I need to refuel my rental before returning it?

Yes. All Saint Albans Rental Cars are handed off with a full tank of gas. If you drop off a vehicle without a full tank, you will be subject to a $150 flat refueling fee.



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